Refund policy

RETURN AND REFUND POLICY

At Kruise, we provide digital products and services designed to help you make informed car-buying decisions. Because our products are delivered digitally and can be accessed, downloaded, and saved, our refund policy differs from physical goods.

This Return and Refund Policy is part of, and incorporated into, our Terms of Service. Capitalized terms used but not defined here have the meaning given in the Terms of Service, which also govern your purchase, including their governing law, venue, and dispute resolution provisions.

Return Window and Return Cost

Return window: Refunds are available before your product has been emailed to you. In practice, this means customers typically have until your product has been delivered to request a refund, as most Kruise products are delivered within 24 to 72 hours of purchase, or for research reports within 24 to 72 hours after you submit your intake form. Once we've delivered your product by email, it is considered complete and non-refundable. For research reports, the Kruise Confidence Credit provides 50% credit toward your next report if you don't end up buying the car.

Return cost: There is no return shipping cost. All Kruise products are digital and delivered by email.

Digital Products & Services

Our refund policy for our digital products and services:

All Kruise products including the Smart Buyer Toolkit, Vehicle Intelligence Report, Rush Report, Head-to-Head Intelligence Report, and Vehicle Intelligence Snapshot, are delivered as digital files (PDF) or services. Research reports require a completed intake form to begin. Refund and delivery timelines are triggered by intake form submission for research products.

Refunds are available at any time before your product has been emailed to you. Once your report has been delivered by email, it is considered consumed and non-refundable.

Smart Buyer Toolkit: final sale. The Smart Buyer Toolkit is delivered instantly at checkout via a download link sent to your email. Because delivery is immediate, all Toolkit purchases are final sale and are not eligible for cancellation or refund once the download link has been sent.

Order Cancellations

To request a cancellation, sign in to your account using the email address you used at checkout; no password needed, we'll send you a one-time code. From your account, select the order and submit a cancellation request. You can also reach us directly through our contact us page and we'll take care of it. 

  • Cancellations requested before your product has been emailed: full refund to your original payment method.
  • Cancellations requested after your product has been emailed: not eligible for a refund. If you don't end up buying the car in your report, the Kruise Confidence Credit applies; see below.

Cancellation applies to research reports only. The Smart Buyer Toolkit is delivered instantly and is a final sale item; see the Digital Products & Services section. For orders containing multiple items (for example, a report combined with the Smart Buyer Toolkit), each item is treated independently: the report can be cancelled until it has been emailed, while the Toolkit is final sale from the moment of purchase. 

The Kruise Confidence Credit

Separately from this refund policy, all Vehicle Intelligence Reports, Rush Reports, Vehicle Intelligence Snapshots, and Head-to-Head Reports are backed by the Kruise Confidence Credit. If you don't buy the car in your report, you can claim a credit toward your next Kruise report, equal to 50% of the standard price of the report you purchased, within 60 days of your original report delivery.

Example credit values, calculated against standard report prices:

  • Vehicle Intelligence Report ($79): $39.50 credit
  • Rush Report ($119): $59.50 credit
  • Head-to-Head Report ($129): $64.50 credit
  • Vehicle Intelligence Snapshot ($39): $19.50 credit

The credit applies to every Kruise report you purchase, including reports you bought using a previous credit. Each new report is backed by a fresh Confidence Credit, calculated against the standard price of that report. 

Note: The Smart Buyer Toolkit is not covered by the Confidence Credit, as it is a self-serve digital product rather than research on a specific vehicle.

Prices shown above are examples for illustration only and may change. The price shown at checkout at the time of your purchase governs your purchase and the calculation of any Confidence Credit.

The Confidence Credit is non-transferable, has no cash value, cannot be redeemed for cash, and is subject to the full terms on our Confidence Credit page.

The Confidence Credit is not a refund; it is credit toward future research. Full details are available on our Confidence Credit page.

Issues with your Order

If you experience any of the following:

  • You did not receive your product
  • You received the wrong product
  • There was a technical issue with the file or delivery

Please contact us and we will resolve it, typically by re-delivering the correct product, providing a corrected version, or in cases of genuine error on our part, issuing a full refund.

Refund Processing

If a refund is approved, it will be processed to your original payment method within 5 to 10 business days.

The time for an approved refund to appear in your account depends on your bank or payment provider.

Abuse of this Policy

We may decline or limit any refund, cancellation, or Confidence Credit where we reasonably determine that a request is fraudulent, abusive, or made in bad faith, or that our refund or credit process is being misused.

Changes to this Policy

We may update this Return and Refund Policy from time to time by posting the updated version, consistent with the Changes to Terms of Service section of our Terms of Service. The version in effect at the time of your purchase applies to that purchase.

Contact

For any questions regarding your order, please contact us.

Last Revision: August 7th, 2026