Shipping policy

Shipping and Delivery Policy

At Kruise, our products are digital and delivered by email. There is no physical shipping. This policy covers how our digital reports and products are delivered to you.

This Shipping and Delivery Policy is part of, and incorporated into, our Terms of Service. Capitalized terms used but not defined here have the meaning given in the Terms of Service, which also govern your purchase, including their governing law, venue, limitation of liability, and dispute resolution provisions.

Delivery Method

All Kruise products are delivered by email as PDF files, or as instant-access digital downloads via a secure link. There is no physical delivery, no shipping carrier, and no delivery address required at checkout beyond your email address.

Please ensure the email address you provide at checkout is accurate and monitored. Delivery is considered complete when the report or download link is sent to the email address on your order.

Delivery Timelines

Delivery times are measured in calendar hours from the moment we receive your completed intake form. Delivery applies seven days a week including weekends and public holidays. Delivery times are good-faith estimates and targets, not guarantees, and time is not of the essence.

The intake form is required to begin research. Immediately after checkout, you'll receive an email with a link to the intake form. Delivery timelines start when we receive your completed form, not from the moment of purchase.

  • Smart Buyer Toolkit ($49): instant. A secure download link is sent to your email immediately after checkout.
  • Vehicle Intelligence Snapshot ($39): within 24 hours.
  • Vehicle Intelligence Report ($79): within 48 hours.
  • Rush Report ($119): within 24 hours for orders placed before 6:00 PM Central Time (CT). Orders placed after 6:00 PM CT are delivered by the end of the following calendar day.
  • Head-to-Head Intelligence Report ($129): within 72 hours.

If you need a report faster than the timelines listed above, please contact us before ordering. We can sometimes accommodate tighter timelines depending on the vehicle and our current workload, but we'll only commit to it if we're confident we can deliver the same quality you'd expect.

Delivery Costs

There are no delivery, shipping, or handling fees. Digital delivery is included in the purchase price of every Kruise product.

International Delivery

Kruise currently accepts orders from customers in the United States only. Because our products are digital and delivered by email, customers in the U.S. can receive reports anywhere they have internet access.

If Undelivered or Delayed

If you have not received your product within the timeframe above, please first check your email spam or junk folder. Kruise emails are sent from kruisecars.com. Please add this domain to your safe sender list to ensure delivery.

If you still cannot locate your product, please contact us and we will re-send it promptly. In cases of genuine delivery failure on our part, our Refund Policy applies.

Delivery Delays 

We work hard to meet the delivery timelines stated above and treat them seriously. In rare cases, delivery may be delayed by factors outside of our control, including:

  • Extreme weather or natural disasters
  • Email deliverability issues (spam filters, provider outages)
  • Third-party data source outages that affect our research process
  • Individual vehicles requiring unusually extensive research beyond our standard scope
  • Personal emergencies affecting our team

If a delay occurs, we will notify you by email as soon as we're aware and provide a revised delivery estimate. If the delay is material and caused by factors within our control, we may offer a partial refund or credit toward a future report at our sole discretion, and any such credit or partial refund is your sole and exclusive remedy for late or delayed delivery. 
For factors outside our control, we ask for your patience and will communicate transparently until the report is delivered.

Delays are extremely rare in practice. If you're concerned about delivery timing for a specific purchase, please contact us before ordering. If we anticipate we cannot meet our stated delivery window for your order, we will contact you before the deadline passes. In many cases, we can accommodate special timing needs; please reach out 
before ordering if your timeline is critical.

Business Hours vs Delivery Hours

Kruise delivers reports seven days a week to meet the time-sensitive nature of used car purchases. Our customer service and consultation team responds to inquiries during business hours, listed on our contact page. Report delivery is not restricted to business hours. A report ordered at 11:00 PM Sunday follows the same delivery timelines as one ordered Monday morning.

Changes to this Policy

We may update this Shipping and Delivery Policy from time to time by posting the updated version, consistent with the Changes to Terms of Service section of our Terms of Service. The version in effect at the time of your purchase applies to that purchase.

Contact

For any questions about delivery, please contact us.

Last Revision: August 7th, 2026